How PBX System Supports Small Business?


The PBX systems are becoming increasingly popular amongst small business enterprises for a variety of reasons. Because of the continuing demand, the manufacturers of PBX systems for small businesses are trying to make the system more and more sophisticated as well as affordable.

For a small business, effective and reliable communication with customers, employees, suppliers and other stakeholders is critically important. But at the same time, most small corporations can ill afford to buy or maintain expensive business phone systems.

A Private Branch Exchange (PBX) is a telephone switching system that manages incoming as also outgoing calls for a company’s employees. The PBX is connected to the public phone system (PSTN) and automatically directs incoming calls to specific extensions. It also handles multiple lines.

A typical small company PBX system includes external and internal phone lines, a computer server that manages call switching and routing plus a console for manual operations.

An IP based PBX can replicate everything a traditional business PBX does and more. It performs the switching and connecting of Voice over Internet Protocol (VoIP) as well as landline calls.

A traditional PBX requires two separate networks – one for data and another for voice. But, an IP PBX system straightaway runs on an IP data network, which saves costs and also reduces network management for small businesses. You can get a business PBX with smart features that you would want for your business.

A small business can use IP phones, soft phones (which mean only a computer and a microphone headset) and landline phones for an IP PBX phone system. These PBXs have smart features such as time-of-day forwarding and real-time call records, time-of-day call routing, voicemail-to-email and fax-to-email – apart from a host of standard as well as advanced features.

Communication is critically important for all sizes of business enterprises including small corporations. There are today PBX systems specially designed for small businesses. These PBX systems are affordable, reliable and full-featured. They combine an IP PBX with robust telephony features to enhance business communications and to increase overall productivity.

You can greet your callers with a professional business greeting every time they call and give your small business the image of a large corporation.

With an intelligent queuing facility, the PBX can route your callers to the right employee in the right department all the time.

With a virtual PBX phone system, you can route incoming calls to any type of phone, anywhere. This is a boon to your employees who work from the office, from residence, work sites, or even those on the move.

These PBX systems are wholly scalable and you can keep expanding the size and adding features as your business grows – while only paying for what you need and use at any given point in time.

The latest trend amongst small businesses is Cloud PBX (a phone service which is provided via the internet) that is a scalable, flexible and reliable telephone solution. Because Cloud PBX operates through the internet, you can connect a telephone to the hosted PBX service regardless of geographic boundaries.

There is no need to bother about maintaining the PBX as the phone service provider is wholly responsible for your Cloud PBX system’s maintenance. Choose a provider who owns the PBX technology and that way they are totally responsible for the systems. Make sure you receive 24/7 service back-up support. Also, check there are no hidden fees, taxes or charges.

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